Shipping/ Delivery Details
Do you ship worldwide?
Yes, we ship to any part of the world.
How much time will it take to process my order?
We process & ship your order within 24 hours of receiving your payment. Shipping your order may take from 3 to 20 days depending on where the location for the shipment is and the mode of shipping you select.
How will you ensure that I receive my order in a discreet way?
We see to it that your privacy is maintained while shipping your order. All your orders will be packed in a very discreet fashion. Your parcel is packed in a plain brown envelope with no product information disclosed on the envelope.
From where do you ship Tongkat Ali?
Our dispatch centers are located all around the globe for e.g. in the US , UK , Hong Kong , India , etc. Taking into consideration the location of your shipment, we ship your order from one of our distribution centers closest to it. This ensures that you get your order as early as possible.
Will there be any problem in getting my order?
No, all efforts are made so that you get your order without facing any form of problems. Besides, Tongkat Ali is an herbal dietary supplement that won't be held back by any custom authorities.
I need to track my order. How can I do that?
We now offer a tracking facility on all orders placed. A unique tracking number will be given to you as soon as we ship your order. You can track your order anytime with the help of this tracking number.
Is there any way to find out my order status?
Please contact us for any order status related queries.
Credit Card Details
Is my credit card information secure?
Yes. You can order safely & securely via our 128 bit encrypted order page.
Are all credit cards accepted?
All major credit cards are accepted for payments by us.
Refund & Return Information
What is your refund policy?We offer you a 3 month guarantee plan. If after continuing the recommended dosage of Tongkat Ali for a period of 3 months, you are not satisfied with the results, we offer you full refund of the product purchase price. Contact our support department if you need more information about your refund & any other issues.
If unsatisfied with the product how will you refund the money back to my card?
If you are unsatisfied with the product, all you need to do is write to us or call us on our toll-free number and we will give you further instructions. Please refer to our return & refund policy for more information.
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